Synthesis BPO

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Our Solutions

Comprehensive BPO Solutions

We offer a full suite of business process outsourcing services — from contact centers to tech support — delivered by dedicated experts who understand your industry.

Contact Center Solutions

World-class inbound and outbound contact center services that make every customer conversation count.
📥 Inbound Call Center
❄️ Cold Calling
☎️ 800 Answering
📤 Outbound Call Center
📢 Telemarketing
🔄 Omnichannel Support

Contact Center Solutions

Professional Call Center Services That Grow Your Business

Our contact center teams are trained to represent your brand with professionalism and consistency. From handling customer queries to generating leads via outbound campaigns, we deliver results that directly impact your bottom line.

Virtual Assistant Solutions

Dedicated Virtual Assistants for Every Business Need

Free up your time and focus on what matters most. Our professional virtual assistants handle your day-to-day tasks with accuracy, speed, and complete confidentiality — just like an in-house employee, but at a fraction of the cost.

🤖

Virtual Assistant Solutions

Skilled virtual assistants handling administrative, social media, ecommerce, and business support tasks.
👤 Personal VA
📱 Social Media VA
📞 Call Answering
🏢 Business VA
🛒 E-commerce VA
📧 Email Management

📅

Appointment Setting Solutions

Fill your calendar with qualified appointments across industries — medical, solar, home services, and more.
📤 Outbound Setting
🏥 Medical Booking
🏠 Home Services
📥 Inbound Booking
☀️ Solar Appointments
📊 CRM Integration

Appointment Setting Solutions

Keep Your Calendar Fully Booked with Qualified Leads

Our appointment setters are trained in persuasion and objection handling. We ensure your sales team spends time speaking with genuine prospects — not wasting hours chasing unqualified leads.
Outbound appointment scheduling for B2B and B2C campaigns
Medical and healthcare appointment booking with HIPAA awareness
Solar energy appointment setting for consultation campaigns
Home services scheduling — HVAC, roofing, plumbing, and more
Calendar sync, confirmation calls, and no-show reduction strategies
Detailed reporting with conversion rates and appointment quality metrics

Lead Generation Solutions

Quality Leads That Actually Convert

We don’t just generate names — we deliver qualified prospects who are genuinely interested in your offering. Our multi-channel approach combines calling, email outreach, and data-driven targeting for maximum ROI.
B2B lead generation with decision-maker targeting and qualification
Real estate lead generation for buyers, sellers, and investors
Solar leads with homeownership verification and interest qualification
Mortgage lead generation with credit and intent pre-qualification
Lead nurturing sequences to warm up prospects before handoff
Exclusive leads — never resold, always verified

🎯

Lead Generation Solutions

High-quality, targeted lead generation campaigns that fill your pipeline with verified, ready-to-convert prospects.
🏢 B2B Lead Gen
☀️ Solar Lead Gen
🏦 Mortgage Leads
👤 B2C Lead Gen
🏠 Real Estate Leads
📊 Lead Nurturing

💬

Customer Service Solutions

Multichannel customer support that delivers exceptional experiences and builds long-term brand loyalty.
💬 Chat Support
🛒 eCommerce Support
📹 Video Chat
📧 Email Support
📱 Social Media
🌍 Multilingual

Customer Service Solutions

Delight Your Customers at Every Touchpoint

Exceptional customer service is the backbone of every successful brand. Our customer service teams are empathetic, trained, and equipped with the tools to resolve issues quickly and turn negative experiences into positive ones.
Live chat support integrated with your website or app
Email ticketing with guaranteed SLA response times
eCommerce support — order tracking, returns, product queries
Social media monitoring and customer response management
Video chat support for premium, face-to-face customer experience
CSAT and NPS tracking for continuous service improvement

CCTV Monitoring Solutions

24/7 Remote Security Monitoring for Your Business

Our CCTV monitoring specialists watch over your premises in real time, detecting and responding to security incidents before they escalate. Protect your people, property, and assets without the cost of on-site guards.
Real-time camera monitoring by trained security professionals
Remote access monitoring for multi-location businesses
Workplace safety monitoring and compliance tracking
After-hours and overnight surveillance services
Immediate incident reporting with documented audit trails
Integration with existing IP camera systems and NVRs

📹

CCTV Monitoring Solutions

Professional remote surveillance and monitoring services to protect your business around the clock.
📷 Camera Monitoring
🏢 Workplace Safety
🚨 Incident Reporting
🌐 Remote Monitoring
🌙 After-Hours Watch
📋 Audit Trails

🛠️

Tech Support Solutions

Expert technical support teams that resolve customer issues quickly, maintaining satisfaction and loyalty.
🎯 Help Desk
💬 Chat & Email Tech
🔄 Updates & Patches
📞 Phone Support
⚙️ Install & Config
📊 IT Reporting

Tech Support Solutions

Reliable Technical Support That Keeps Customers Happy

Our technical support specialists are trained on your products and processes to deliver accurate, friendly, and efficient resolution at every tier of support — from basic troubleshooting to complex technical issues.
Tier 1, 2 & 3 help desk support with clear escalation paths
Technical phone, chat, and email support 24/7
Installation, configuration, and onboarding assistance
Software updates, patch management, and version guidance
Ticketing system integration (Zendesk, Freshdesk, ServiceNow)
Monthly reporting with issue trends and resolution rates

Industries We Serve

Outsourcing Solutions Built for Your Industry

We have deep experience delivering tailored BPO solutions across a wide range of industries worldwide.

✈️

Travel & Hospitality

Booking support, complaints resolution, and 24/7 customer care.

🏠

Real Estate

Lead generation, appointment setting, and client communication.

🛒

eCommerce & Retail

Order management, returns processing, and customer delight.

🏦

Banking & Finance

Loan inquiry handling, account support, and compliance-aware teams.

☀️

Solar Energy

Qualified solar lead generation and consultation appointment setting.

🏥

Healthcare

Medical scheduling, patient support, and HIPAA-trained agents.

🔐

Insurance

Policy inquiries, claims intake, and renewal outreach campaigns.

📱

Technology & SaaS

Onboarding support, technical help desk, and churn reduction.

Flexible Pricing

Affordable Plans for Every Business

Choose a plan that fits your needs. All plans include dedicated account management and performance reporting.

🌱

Starter

Perfect for small businesses

Custom

pricing
Based on your requirements

1–5 Dedicated Agents

1 Service Category

Business Hours Support

Weekly Performance Reports

Email & Chat Communication

Standard SLA Guarantee

Get a Quote

Popular

Growth

🚀

Ideal for growing teams

Custom

pricing
Based on your requirements

5–25 Dedicated Agents

Up to 3 Service Categories

24/7 Coverage Available

Daily Performance Reports

Dedicated Account Manager

Priority SLA & Support

CRM & Tool Integration

Get a Quote

🏆

Enterprise

For large-scale operations

Custom

pricing
Based on your requirements

25–500+ Agents

All Service Categories

True 24/7 Omnichannel

Real-time Dashboards

Senior Account Director

Custom SLA Agreements

Full Tech Stack Integration

On-site Training Available

Get a Quote

FAQ

Common Questions

How quickly can you get my team started?

Most engagements launch within 2–4 weeks of signing. This includes agent
recruitment, training, script development, and systems integration. Complex
enterprise setups may take slightly longer.

Do you offer bilingual or multilingual agents?

What industries do you specialize in?

How do you ensure data security and privacy?

Can I scale up or down based on seasonality?

What reporting and visibility do I get?

Ready to Get Started?

Talk to our outsourcing specialists today and receive a complimentary consultation and custom proposal for your business.
🕐 Mon–Fri, 9AM–6PM EST

🚀 Request Free Consultation

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